Debt help



Job Title: Debt Management Assistant Manager
Base: Head Office :   Old Trafford, Greater Manchester
Reporting to: Managing Director
Job Purpose:
  • To manage a team of debt management administrators
  • Ensuring proper procedures in place to achieve smooth running of the administration of debt management plans
  • Owner of the system documents
  • Develop training packs and procedures
  • Coordinator and provider of relevant MI
  • Responsible for dealing with clients who are in financial
  • difficulty
  • Dealing with your own client base, completing correspondence and any client enquiries by phone
  • Responsible for setting up new plans, chasing replies from creditors and general housekeeping of all accounts you are responsible for
  • Required to deal with any legal issues which could possibly arise
Key Responsibilities:
  • To manage a team of administrators ensuring debt management plans are properly managed
  • To check and sign out all work completed
  • Ensure that case reviews are undertaken every six months
  • Pass all document changes to document custodian and ensure documents are kept up to date
  • Produce all relevant MI for department head and for sales and operations meeting
  • To ensure the teams training needs are met
Experience, Skills, Knowledge
  • You must have had experience working in the debt management industry and at least several year experience in a customer service environment
  • Compliance with FCA regulation will form an important part of your role and you will need to get to grips with the new FCA changes and work with other managers to ensure DM is operated in a compliant way
  • You must have had experience managing a team
  • Good communication skills are essential and you should be enthusiastic about working towards helping clients get debt free
  • Your written English must be excellent and you must be computer literate and have experience using word and excel. You must have the ability to use a database system
  • You must be educated to a minimum of GCSE level or equivalent
Key Relationships:
  • Managing Director
  • Other Managers
  • All staff
  • Resilient and self motivated
  • Effective communicator
  • Excellent planning and organizational skills
  • Ability to work to tight deadlines and on own initiative
  • Ability to train staff
Hours of Work:
  • Monday to Friday 9:00 – 5:30pm (one shift per week 10:30 – 7:00pm and 1 in 3 Saturday shifts from 9:00 – 1:00pm)
  • 37.5 hours per week
  • Salary on application
  • Pension
  • Death in Service
  • 25 days holiday plus bank holidays
  • Gym membership



To apply for this position please email your CV and covering letter to: or alterntaively you can write to us at:

The Debt Advisor Ltd
WestPoint, 3rd Floor
501 Chester Road 
Old Trafford
M16 9HU


Do you need help?

Specialist advisors are available who can advise you on the most appropiate solution to bring you relief from debt

More Posts From The Debt Advisor

Beverley Budsworth – The Debt Advisor FCA regulated Debt Solution Provider Judgments increasing against consumers Judgments in first quarter of...
Debt Relief Order changes – more people will qualify
The criteria to qualify for a Debt Relief Order “DRO” changes on 29 June 2021.  This will mean that around...
Mental Health – How to help yourself recover “Post Pandemic”
Mental Health - How to help yourself recover “Post Pandemic” PPSD* (post-pandemic stress disorder) Not (yet) an official term but...
Breathing Space debt respite scheme
What is Breathing Space? From May 4th 2021 new legislation will be brought into place to allow approved debt advisers...
How to improve my Credit Score?
Within the UK there are 3 main credit reference agencies, TransUnion, Equifax and Experian. All 3 work with banks, building...

We are proud of our 5* TrustPilot customer reviews

We are proud of our 5* TrustPilot customer reviews

The Debt Advisor Accreditations

There is an alternative free-to-consumer debt services from the Money Helper.

The Debt Advisor Accreditations

There are alternative free-to-consumer debt services from the Money Helper.

We’re ready to help with any debt problems

Social media

The Debt Advisor has a long and rich history of helping people and companies get past their debt problems. We welcome people to get acquainted with our company, history, team and to listen to the stories from the people we have helped.

Alternative free-to-consumer debt services are available from the Money Helper website.

Customer Support

18-22 Lloyd Street, Manchester, M2 5WA

Monday to Thursday: 9:00 am – 7:30 pm
Friday: 9:00 am – 3:30 pm

Company Registration: 06248441 | The Debt Advisor Limited is Authorised and regulated by the Financial Conduct Authority Reg No: 659920.

All debt solutions should be very carefully considered. Please note, if you are struggling with debt issues and need advice on your options, we’ll take a look at your financial situation and explain the available options. If it is appropriate to refer you to one of our trusted providers for a solution, we may get a fee for introducing you, or for the preparatory work we complete. Fees are payable if ongoing services are provided.

Copyright © 2022  The Debt Advisor | Privacy Policy | Cookie Policy | Complaints | Careers