|Job Purpose and Key Responsibilities
||We are looking for an experienced Debt Advisor with an easy and empathetic manner with clients. Leads will include hotkeys, good quality web, social media leads, completed fact finds sent in by affiliates (mortgage brokers, IFA’s)
The advice call involves finding out about the individual’s circumstances to include their income and expenditure and creditor details. You will be required to assess the information provided and identify the best solution to help clear their debts as soon as possible. You will be expected to have a good working knowledge of all potential debt solutions including IVA, Bankruptcy, Debt Management, budgeting as well as debt consolidation i.e. remortgaging/secured loans and unsecured loans.
Once you have completed the advice call, you will be responsible to requesting and chasing up supporting documentation such as bank statements, pay slips etc.
It is vital that you:
· Maintain notes on the Pure Hub system
· Effectively chase up leads
· Keep to guidelines aimed at maintaining quality
· Adhere to Company Policies and Procedures