|· IVA/DM experience a strong advantage
· Compliant advisor who adheres to guidelines and welcomes any feedback on quality
· Excellent telephone technique and negotiation skills.
· Dynamic, assertive, efficient and able to multi task.
· Strong objection handling skills.
· Ability to work to targets daily, weekly and monthly.
· Must have a commercial, can do attitude.
· High level of interpersonal skills – ability to communicate at all levels.
· Able to work in a pressurised, target driven environment.
· PC / Keyboard skills.
· Word & Microsoft office intermediate level