The Debt Advisor Logo The Debt Advisor Logo
Request a callback

Insolvency Administration Apprentice

Role (Full-Time) Insolvency Administration Apprentice
Department: IVA and Corporate Insolvency
Reporting to: Personal and Corporate Insolvency Manager
Role Summary
We are looking for an enthusiastic and motivated person who can bring a compassionate and professional attitude to assist our insolvency teams who specialise in helping both individuals and businesses with insolvency processes.


As an Insolvency Administration Apprentice, you will be dealing with both personal and business clients who are in financial difficulty.

Key Responsibilities
Individual Voluntary Arrangements (IVA):


Key responsibilities include but are not restricted to the following:


  • To work alongside our drafting team helping to set up new IVA cases, verify client information, draft IVA proposals, distribute the proposals to creditors, liaise with creditors and assist with the approval process.
  • To prepare documentation for annual reports and case reviews.
  • To take telephone calls for the both IVA and Corporate Insolvency carry out data protection checks on the caller, and filter to the correct administrator and take messages as necessary.
  • To assist callers on the telephone as far as is possible.
  • To photocopy and scan proposals and reports produced by the team and send electronically via a portal called My Insolvency Report to all creditors.
  • To file documentation in appropriate case files and in correct sections.
  • To chase, review and agree creditor claims and liaise with creditors and their representatives to obtain statements.
  • To input creditor information including references and debt amounts onto the system.
  • To liaise with creditor representatives on queries regarding, e.g. missing dividends, dividend prospects.
  • To handle creditor communications via email, letter and telephone requesting e.g. copies of Chairman’s reports.
  • To chase debtors for income and expenditure information if no response is received to the team’s previous requests.
  • To observe Data Protection rules at all times.
  • Adhere to Company Policies & Procedures.
  • With more experience and knowledge, the successful candidate has the potential to progress onto becoming either an administrator dealing with either IVA cases, or more complex insolvency assignments including liquidations, administrations or bankruptcies drafting IVA proposals, preparing annual reports and conducting case reviews.


As the successful candidate progresses in their experience and knowledge, there is the potential to increase their responsibilities so that the work is even more varied, and, depending on the availability of work, eventually take up a permanent position as an IVA Administrator which will allow the right candidate to develop a very rewarding career in the field of insolvency.


Specific Skills & Experience

  • Mini GCSEs minimum grades A to C in English & Maths plus A Levels in relevant subjects e.g. Maths, Law, Social Studies
  • Confident communicator with good negotiation skills
  • Customer service experience
  • Problem solving and troubleshooting skills
  • Ability to work in a team
  • Ability to take instruction/feedback and act swiftly on said instruction/feedback
  • Resilience


  • Experience in the IVA or insolvency industry in general.
  • Experience of managing task lists and working to deadlines.
  • Excellent motivational skills.
  • General knowledge on household incomes, state benefits available, and everyday expenditure.




Hours of Work
The company operating hours are between 08.00 and 20.00.  Our standard contracted hours are 37.5 hours, full time.


The IVA team operates rotating shift patterns* which includes 9.00am to 5.30pm and 11.30am to 8.00pm.

*Please note that there is an expectation for you to be flexible and although the standard hours are detailed above, these could change in accordance with business needs, in which case you will be informed in advance.

Closing Date

All applications must be made in writing with a covering letter detailing current salary and benefits, salary expectations and a current CV.  Please ensure that you account for all gaps in your employment and detail how you meet our essential criteria and if applicable desirable criteria.

Salary and Rewards

·         Salary to be discussed at the interview

·         Holidays – 22 days plus 8 public holidays

·         Contribution Pension

·         Life Assurance

·         Childcare Vouchers

·         Free hot drinks, car parking, onsite internet access and dress down every Friday