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Debt Advisor

Job Title: Debt Advisor
Where is the business based? Modern offices at Trafford House, Chester Road, Manchester
Why Me? The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to expand the team in order to increase productivity in a number of roles.

You will be results driven, passionate and demonstrate a professional approach to your work at all times. Compliance with standards and procedures is vital.

We are looking for an experienced Debt Advisor with an easy and empathetic manner with clients. Leads will include hotkeys, good quality web, social media leads, completed fact finds sent in by affiliates (mortgage brokers, IFA’s)

The advice call involves finding out about the individual’s circumstances to include their income and expenditure and creditor details.  You will be required to assess the information provided and identify the best solution to help clear their debts as soon as possible. You will be expected to have a good working knowledge of all potential debt solutions including IVA, Bankruptcy, Debt Management, budgeting as well as debt consolidation i.e. remortgaging/secured loans and unsecured loans.

In return the company offers a competitive remunerations package with bonus, benefits, rewards, training/support and opportunities for progression.

What are my key tasks? The advice call involves finding out about the individual’s circumstances to include their income and expenditure and creditor details.  You will be required to assess the information provided and identify the best solution to help clear their debts as soon as possible. You will be expected to have a good working knowledge of all potential debt solutions including IVA, Bankruptcy, Debt Management, budgeting as well as debt consolidation i.e. remortgaging/secured loans and unsecured loans.

Once you have completed the advice call, you will be responsible to requesting and chasing up supporting documentation such as bank statements, pay slips etc.

It is vital that you:

·         Maintain notes on the Pure Hub system

·         Effectively chase up leads

·         Keep to guidelines aimed at maintaining quality

Adhere to Company Policies and Procedures

Who will I work with Advisory Manager.Marketing and Business Relationship Associate.

Debt Management & IVA Administrators. Managing Director.

My ideal Strengths Compliant advisor who adheres to guidelines and welcomes any feedback on quality.

Excellent telephone technique and negotiation skills.

Dynamic, assertive, efficient and able to multi task.

Strong objection handling skills.

Ability to work to targets daily, weekly and monthly.

Must have a commercial, can do attitude.

High level of interpersonal skills – ability to communicate at all levels.

Able to work in a pressurised, target driven environment.

PC / Keyboard skills.

Word & Microsoft Office intermediate level.

Hours of Work: 8.5 hours Monday to Thursday – 10.00 – 19.30 (1 hour lunch)

4.5 hours Friday – 9.00 – 13.30

38.5 hours per week

Benefits: Work is not all about what you do at your desk.

Our offices are on the 4th Floor of Trafford House, Chester Road, Manchester. This is a Bruntwood Building that is focussed on making work a fun place and also helping the teams that work there achieve a good work life balance. The facilities include The Les Mills virtual gym classes and the Altius Healthcare programs have been developed to help you get fit, feel good and improve your health.

We love using the very modern break out area on ground floor which has communal work booths, kitchen and free tea and coffee. There is also internal bike storage plus shower and changing facilities.

As regards your role:

·         Salary dependant on experience

·         Holidays – 22 days plus 8 public holidays

·         Contribution Pension

·         Life Assurance

To apply for any of the roles above, please email a copy of your CV to recruitment@thedebtadvisor.co.uk. Alternatively, you can post it to:

The Debt Advisor Ltd,
Trafford House,
Chester Road,
Manchester,
M32 0RS