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Personal Debt Advisor


Job Title: Personal Debt Advisor – Advisory Department
Base: Head Office:  Old Trafford, Manchester
Reporting to: Advisory Manager
Job Purpose: To contact all leads provided within agreed service standards in order to understand and document clients’ circumstances.

  • Analyse and provide options available to customers in financial difficulty based on their circumstances. Knowledge of different options including IVA, Bankruptcy, Debt Management, budgeting as well as debt consolidation i.e. remortgaging/secured loans and unsecured loans – extremely desirable. To also include complex IVA trader and eventually corporate assignments as well.
  • Prepare fact finds including outcome statements, consultation notes, consents, customer questionnaire, IVA confirmation letter, customer information pack.
  • Customer queries handling.
  • Maintain all relevant records using computer systems e.g. Personal Debt Management System & Excel.
  • Conduct follow up calls to customers where appropriate.
Key Responsibilities:
  • Conversion of leads where appropriate.
  • Conducting chase calls where appropriate.
  • Advising on Debt Solutions within strict guidelines.
  • Preparation and production of Consent packs.
  • Adhere to the Regulator standards and rules.
  • Adhere to Company Policies and Procedures.
Key Relationships:
  • Advisory Manager.
  • Marketing and Business Relationship Associate.
  • Debt Management & IVA Administrators.
  • Managing Director.
  • Self motivated.
  • Excellent communication skills.
  • Target Achiever.
  • Ability to work to work on own initiative.
  • Flexible approach to work to meet demands of the business.
  • Resilient.
  • Self-motivated and confident.
  • Sales and development focused.
Hours of Work:
  • 7.5 hours per day with two late nights per week.
  • 37.5 hours per week.
  • Minimum 2 late shifts per week (Monday-Thursday).
  • Alternative Saturdays to be worked (9.00 a.m to 1.00 p.m. with time-off in lieu on the subsequent Friday afternoon.
  • Salary dependent on experience
  • Bonus Discretionary to be advised
  • Pension and death in service benefit after successful completion of probationary period
  • 22 days holiday plus bank holidays

To apply for this role, please email a copy of your CV to Alternatively, you can post it to:

The Debt Advisor Ltd
501 Chester Road
Old Trafford, Manchester
M16 9HU